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A link from the manufacturer’s server to club equipment also provides companies with what could be considered a unique support concept: surveillance. For instance, each machine equipped with a Netpulse Station is constantly monitored via the Internet by Netpulse Communications to ensure that it is in working order. If, at any time, any station fails, a Netpulse technician can diagnose the problem and immediately notify the facility so the station can be repaired. “If any machine goes down for any reason, the most common one being that someone turns the power off,” says Proulx, “we know about it usually before the club does.”

In addition to monitoring the working condition of the machines, Netpulse constantly monitors the usage of the machines and provides monthly reports to club owners. For instance, Proulx says that they can report to the club owner how many people use the machines each day, the average number of minutes their workout sessions last, and even point out usage statistics for a specific machines.

“Sometimes you’ll see that one machine might be used significantly less than some of the others,” explains Proulx. “That could tell you that the machine might have something wrong with it, or sometimes the internal components of the bike start to wear out and the machine isn’t as mechanically healthy as some of the others.”

Netpulse also monitors incentive programs, such as its frequent flyer program that rewards individuals with frequent flyer miles for sticking to their exercise program.

FitLinxx is also able to monitor equipment performance. According to Andrus, their software allows them to monitor details from identifying whether a belt is stretching, to remotely adjusting calibration on the machine.